Support

Email dumitru.rogojinaru@icloud.com and we'll reply, usually within 2–3 business days. Telling us your device model and iOS version helps us help you faster.

Email Support

I bought "Remove Ads" but ads still show

Open the in-app Store and tap Restore Purchases, signed in to the same Apple Account you bought with. Restoring re-applies the ad-free upgrade across your devices.

I purchased coins but didn't receive them

Coins credit the moment Apple confirms the purchase. If your balance didn't update, fully close and reopen the app while online. Still missing? Email us with the purchase date.

My progress didn't carry to my other device

Progress syncs through your private iCloud. On both devices, sign in to the same Apple Account, enable iCloud, then open the app while online and give it a moment.

Where are my achievements?

Achievements track milestones like wins, win streaks, and fast finishes, and sync to Apple Game Center. Make sure you're signed in to Game Center (iOS Settings → Game Center); you can view them from the in-app menu or the Game Center dashboard.

How do I turn off personalized ads?

Go to iOS Settings → Privacy & Security → Tracking and turn off tracking for SolitaireWoo. In the EEA/UK you can also reopen the consent form via Settings → Legal → Privacy Options in the app. To remove ads entirely, buy the one-time "Remove Ads" upgrade.

How do I request a refund?

Purchases are handled by Apple. Request refunds at reportaproblem.apple.com.

How do I delete my data?

Deleting the app removes on-device data. To also remove the iCloud copy, go to iOS Settings → [your name] → iCloud → Manage Account Storage, find SolitaireWoo, and delete its data.